Return & Refund Policy – Prelaz Scents

At Prelaz Scents, your satisfaction matters to us.

Returns: Due to the personal-care nature of our perfumes, we generally do not accept returns of opened or used fragrances unless the product is faulty or otherwise covered by applicable consumer law.

Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos so we can assist.

Refunds & Replacements: Approved refunds will be processed using the original payment method where possible. Replacements or other remedies will be arranged where appropriate.

Cancellations: Please contact us as soon as possible if you wish to cancel an order. Orders already dispatched may not be cancellable.

Nothing in this policy limits your rights under South African consumer protection law.

Contact Us: For return or refund assistance, contact Prelaz Scents through our website or WhatsApp.