Shipping Policy – Prelaz Scents

Last updated: 17 October 2026

At Prelaz Scents, we aim to deliver your favourite fragrances safely and conveniently.

1. Order Processing

Orders are processed once payment has been confirmed. Please allow 1–3 business days for processing before dispatch.

2. Delivery Times

Delivery within South Africa typically takes 2–5 business days after dispatch, depending on your location and courier service. Remote areas may require additional time.

3. Shipping Fees

Shipping fees will be displayed at checkout before payment. Any free-shipping promotions will be subject to the terms stated in the offer.

4. Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched.

5. Incorrect Delivery Details

Customers are responsible for providing accurate delivery addresses and contact details. Additional charges may apply if a delivery fails due to incorrect information.

6. Delays and Lost Parcels

Although we work to deliver orders on time, delays may occur due to courier issues or circumstances beyond our control. If your parcel is delayed or appears lost, please contact us so we can assist.

7. Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong product, contact us within 48 hours of delivery with your order number and clear photos. We will investigate and arrange an appropriate remedy in line with applicable consumer protection laws.

8. Contact Us

For shipping enquiries, please contact Prelaz Scents through our website or WhatsApp.

Thank you for choosing Prelaz Scents — Your Signature. Your Story.